770requests on Thursday, October 15

817daily average over the last 90 days

1category above the alert threshold on Thursday, October 15

73,489requests in the last 90 days

Volume

Ninety days of daily requests

Latest day

What moved

Abandoned Bicycle9 vs 2.5 usual · z 4.13.6×

Other23 vs 13.5 usual · z 2.61.7×

Unauthorized Signage5 vs 3.0 usual · z 1.21.7×

Street Light Outage24 vs 16.8 usual · z 1.81.4×

Overflowing Trash20 vs 15.5 usual · z 1.11.3×

Unauthorized Vending3 vs 2.3 usual · z 0.51.3×

Illegal Dumping or Disposal29 vs 24.8 usual · z 0.91.2×

Utility Contractor Complaints9 vs 7.3 usual · z 0.61.2×

Illegal Graffiti15 vs 12.8 usual · z 0.61.2×

Pruning Request13 vs 11.3 usual · z 0.51.2×

Compared against the same weekday over the previous four weeks. Highlighted rows cleared the alert bar: at least 1.8× normal with a Poisson z of 2.5 or more.

Mix

Most reported in the last 30 days

The filled bar is the last 30 days; the bar behind it is the 30 days before that. The percentage is the change between them.

Illegal Parking

6,888

+6%

Litter & Debris

2,165

-39%

Needle Pickup

816

+201%

Dead Animal General

815

-5%

Rodent Activity

765

-1%

Trash Placed Out Early

733

-37%

Improper Trash Storage

728

-46%

Sidewalk Repair

691

-3%

Illegal Dumping or Disposal

659

-43%

Street Light Outage

515

+47%

Pothole

506

-18%

Missed Waste Pick-up

469

-58%

Boston only

How old the open backlog is

Boston publishes no closure timestamp, so this counts requests still marked open by age. Verified against the live Open311 API: the oldest of these are genuinely still open, not a stale copy.

0 to 7 days2,0492.1%

8 to 30 days7,6287.8%

31 to 90 days15,94916.4%

Over 90 days71,67073.7%

Reading this feed

What the data can and cannot tell you

Service requests filed with BOS:311, the city's non-emergency reporting line.

There is no closure timestamp. Resolution time can only be approximated from the last update, so it is not quoted anywhere on this site.
Illegal Parking alone is about a fifth of all Boston volume, which is why the category ranking is shown rather than a single headline complaint.
History begins 2025-12-25. That is a backfill setting rather than an API limit, so the baselines have not yet seen a full winter.
The service catalogue endpoint returns only 8 of the 126 service codes in use, so categories here come from the requests themselves.