The most unusual feed of the three: it records what residents ask, not only what they report.
Socrata, dataset 4pyi-uqq6
167requests on Thursday, October 15
159daily average over the last 90 days
0categories above the alert threshold on Thursday, October 15
14,309requests in the last 90 days
Volume
Ninety days of daily requests
Latest day
What moved
Parks & Playgrounds5 vs 2.0 usual · z 2.12.5×
Street Lights & Traffic Signals7 vs 4.5 usual · z 1.21.6×
Health & Neighborhood26 vs 20.3 usual · z 1.31.3×
Utility Issues4 vs 3.3 usual · z 0.41.2×
Compared against the same weekday over the previous four weeks. Highlighted rows cleared the alert bar: at least 1.8× normal with a Poisson z of 2.5 or more.
Mix
Most reported in the last 30 days
The filled bar is the last 30 days; the bar behind it is the 30 days before that. The percentage is the change between them.
Parking
1,242
-38%
Trash & Recycling
957
-37%
Health & Neighborhood
473
-5%
City & School Buildings
404
+0%
Animals & Pets
302
+2%
Sidewalks & Streets
278
+33%
Trees
239
+30%
Street Lights & Traffic Signals
127
+87%
Utility Issues
88
-31%
Parks & Playgrounds
61
-33%
Unknown/Miscellaneous
26
-13%
Graffiti
8
-83%
Somerville only
What the 311 line actually receives
Somerville logs every constituent contact, not just service requests. Only the Service requests slice is counted anywhere else on this site.
Informational calls74,58456.4%
Service requests54,68441.4%
Internal or retired1,6611.3%
Feedback1,2581.0%
Reading this feed
What the data can and cannot tell you
Every contact handled by Somerville's constituent services team, including calls that are only a question.
This is a contact-centre log, not a service-request log. A majority of rows are informational, as the breakdown above shows, and those are excluded from every other figure on this site.
There are no coordinates in this dataset at all, and ward is missing on 38% of rows, so nothing here is mapped.
93% of contacts arrive by phone, so volume collapses at weekends when the contact centre is shut. Baselines on this site are same-weekday for exactly this reason.
Median resolution is 0 hours across all rows because informational calls close on contact. The service-request subset runs around 26 hours.