What does the Somerville MA 311 data include?

One table, service requests, with one row per service request.

Do I need an account with Somerville MA 311?

No. The data is public, so there is nothing to sign up for and nothing to paste in.

How fresh is the data?

As fresh as your schedule: daily by default, or weekly or monthly. Schedules as often as every 15 minutes are on the Enterprise plan. Each run picks up requests that are new or whose status changed since the last run, so status changes appear after the next run.

Will running it again create duplicate rows?

No. Each row is stored once, by its key: when a run reads a row that is already there, it replaces that copy instead of adding a second one.

Do I need to write code?

No. Ingest builds, runs and maintains the connector. Someone with access to your warehouse connects it once, following a short guide.

Somerville MA 311

Public data

Ready to useNo account needed

Service requests and resident feedback reported to Somerville, Massachusetts, each with a status and a concern category. Ingest delivers this data to a data warehouse you own as one table, and updates it on the schedule you choose. There is no code to write and nothing to install.

1.2 millionservice requests as of September 2026
About 3,000new service requests a week
1 tableone row per service request

What people use it for

Follow status changesTrack most-recent-status dates to see when requests got attention.
Group by concernSort by category to understand which city services residents prioritize.
Measure complaint flowCount requests over time to spot when specific concerns peak.

What you get

Table	Each row is
Service requests `records`	One service request

Good to know

Each run picks up requests that are new or whose status changed since the last run, so status changes appear after the next run.

How it works

Choose Somerville MA 311. The data is public, so there is nothing to sign in to.
Pick where it goes. BigQuery, Snowflake, Databricks, Redshift and 10 more, in an account you own.
Pick a schedule. Daily is the default, and weekly and monthly are there too.
Ingest runs it from then on. If a run fails, your dashboard shows which table and why.

Questions

What does the Somerville MA 311 data include?: One table, service requests, with one row per service request.
Do I need an account with Somerville MA 311?: No. The data is public, so there is nothing to sign up for and nothing to paste in.
Which warehouses can Somerville MA 311 data go to?: Amazon S3, Google Cloud Storage, Azure Blob Storage, Apache Iceberg, Ingest Managed Lakehouse, MotherDuck, Postgres, Amazon Athena, Databricks, Redshift, BigQuery, ClickHouse, MySQL / generic SQL and Snowflake, in an account you own.
How fresh is the data?: As fresh as your schedule: daily by default, or weekly or monthly. Schedules as often as every 15 minutes are on the Enterprise plan. Each run picks up requests that are new or whose status changed since the last run, so status changes appear after the next run.
Will running it again create duplicate rows?: No. Each row is stored once, by its key: when a run reads a row that is already there, it replaces that copy instead of adding a second one.
Do I need to write code?: No. Ingest builds, runs and maintains the connector. Someone with access to your warehouse connects it once, following a short guide.

For your data team: technical reference

Connector somervillema_311, version 0.1.0, a REST source, status stable, authentication none.

Vendor documentation: https://data.somervillema.gov/resource/4pyi-uqq6.json

Configuration

No configuration required.

Resources

Resource	Status	Plan	Write	Primary key	Overrides
`records` Public city service request records.	stable	watermark	merge	`id`	backfill_days

Setting up the destination is its own short guide, one per warehouse or lake: Amazon S3, Google Cloud Storage, Azure Blob Storage, Apache Iceberg, Ingest Managed Lakehouse, MotherDuck, Postgres, Amazon Athena, Databricks, Redshift, BigQuery, ClickHouse, MySQL / generic SQL, Snowflake.

Other sources Ingest connects for government teams: Abilene TX 311, Albany NY 311, Ann Arbor MI 311, Anne Arundel County MD 311, Auburn WA 311, Aurora IL 311.

Get Somerville MA 311 data into your warehouse

Last updated 2026-10-16.